Privacy Policy

3.1 Advertising Listing Categories

• Services — Islamic and community services, consulting, halal catering, and Muslim-owned service businesses
• Islamic Courses and Education — Quranic classes, madrasas, Islamic schools, seminars, and workshops
• Shops and Businesses — halal food retailers, Islamic bookshops, modest clothing, and Muslim-owned businesses
• Islamic Events — conferences, lectures, fundraising dinners, Eid celebrations, community gatherings, and other Islamic events
• Donations and Fundraising — zakat and sadaqah collection, waqf initiatives, charitable campaigns, and disaster relief drives
• Jobs and Employment — job vacancies, volunteer opportunities, and careers in Islamic organisations and halal industries

3.2 Banner and Featured Advertisements

The Portal accepts banner advertisements and featured listing placements from Muslim organisations and Shariah-compliant businesses. Banner advertisements may appear on the homepage, category pages, sidebar positions, and other designated advertising zones across the Portal. All banner content is subject to the same Islamic content standards and moderation processes as standard listings.

3.3 Social Media Advertising

With the explicit consent of the advertising organisation, the Portal may promote approved listings, events, and campaigns through The Believers' official social media accounts and paid social media advertising channels, including but not limited to Facebook, Instagram, and LinkedIn. Social media promotions are subject to the terms of the respective platform as well as this Policy and our Terms and Conditions. We will always obtain the Advertiser's written consent before promoting their content on social media.

3.4 Community News and Current Affairs

The Believers Portal publishes community news and current affairs relevant to the Muslim community in Australia, submitted by Muslim organisations. All news and editorial content submitted for publication must:

• Be truthful, accurate, and substantiated at the time of submission
• Comply fully with Islamic principles and not conflict with Islamic law (Shariah)
• Not promote haram activities, sectarian division, or extremist ideologies
• Comply with Australian defamation law, the Broadcasting Services Act 1992 (Cth), and applicable media content standards

News content is published at the Company's discretion following review. Submitting organisations retain responsibility for the accuracy and lawfulness of content they submit. The Company is not responsible for the views expressed in community news articles and will publish appropriate disclaimers where relevant.

4.1 Account and Registration Information

• Full name and contact person name for organisations
• Email address and phone number
• Organisation name, type, legal structure, and ABN or ACN where applicable
• Registered or business address
• Username and encrypted password
• Billing address and invoicing contact

4.2 Advertising Listing and Content Information

• Business or organisation name, description, logo, and images submitted for any listing type
• Category of content (Services, Courses, Shops, Events, Donations, Jobs, News, or Banner/Featured Ad)
• Contact details included in listings such as phone, email, website, social media handles, and address
• Banner advertisement creative files, dimensions, target URL, and campaign dates
• Social media content approved by the Advertiser for promotion by the Portal
• Islamic event details including name, date, time, location, description, ticketing arrangements, and organiser information
• News and editorial submissions including article text, images, author name, and source organisation
• Supporting verification documents such as Halal certificates, ACNC registration, professional licences, or Halal event certifications, provided at our request

4.3 Donation and Fundraising Campaign Information

• Campaign title, description, purpose, target amount, and closing date
• Details of the beneficiary organisation or cause
• ACNC registration number or equivalent charitable registration details
• Bank account details provided for fund disbursement (held securely and not published)
• Donor names and contact details where donors voluntarily provide them (for donation receipts)

4.4 Payment Information

• Transaction records including invoice number, date, amount, and service type
• Payment method type — full card details are processed exclusively by our PCI-DSS compliant third-party payment gateway and are never stored on our servers
• Bank transfer records for fee payments made by EFT

4.5 Usage and Technical Data

• IP address, device type, browser type, and operating system
• Pages visited, time on Portal, navigation paths, and search terms used within the Portal
• Referring website or search engine terms used to find the Portal
• Social media referral data where users arrive at the Portal from our social media pages
• Cookie identifiers and session data (see Section 12 — Cookies)

4.6 Communications

• Emails, enquiry form submissions, support requests, news tip submissions, and complaint correspondence
• Records of content moderation decisions and related correspondence regarding listings, news submissions, or banner advertisements
• Social media messages or comments directed to The Believers' official accounts

4.7 Sensitive Information

Given the Islamic nature of the Portal, we may incidentally process information that could be considered sensitive under the Privacy Act 1988 (Cth), including religious affiliation and beliefs. This occurs naturally in the context of Islamic content, community news, and organisational details. We collect such information only to the minimum extent necessary to operate the Portal, handle it with heightened care and security, and do not use it for any purpose beyond operating and improving the Portal. We will seek explicit consent before collecting any additional sensitive information.

Portal Operations and Content Management

• Account management: creating and managing your account, verifying your identity and organisation, and processing all types of listing submissions
• Content publication: reviewing, approving, and publishing approved advertising listings, banner advertisements, featured placements, Islamic event listings, community news, and donation campaigns on the Portal
• Social media promotion: with your prior written consent, promoting your approved content through The Believers' official social media accounts and paid social media advertising
• Event management: facilitating the promotion and visibility of Islamic events listed on the Portal
• News curation: reviewing, editing (with the contributor's knowledge), and publishing community news and current affairs in accordance with our editorial standards and Islamic principles

Payments and Financial Administration

• Fee processing: processing advertising fees, banner booking fees, featured listing fees, and any other applicable charges
• Financial records: issuing tax invoices and receipts, managing refunds, and maintaining financial records as required by Australian taxation and corporate law
• Donation facilitation: managing donation campaigns, processing donor contributions where applicable, and facilitating fund disbursement to verified charitable organisations

Compliance and Moderation

• Content moderation: reviewing all submitted content — including listings, banners, news, events, and social media ad creatives — for compliance with our Terms and Conditions, Islamic content standards, and applicable Australian law
• Islamic content compliance: verifying that all content published on the Portal is consistent with Islamic law (Shariah) and does not conflict with established Islamic principles, as assessed by the Company
• Legal compliance: fulfilling our obligations under the Privacy Act 1988 (Cth), the Australian Consumer Law, the Spam Act 2003 (Cth), the Australian Charities and Not-for-profits Commission Act 2012 (Cth), and other applicable legislation

Communication and Support

• Account notifications: sending listing status updates, event confirmation notices, banner campaign performance summaries, payment receipts, and policy update notices
• Direct marketing: with your consent, sending information about new Portal features, advertising opportunities, community events, and Islamic community updates (see Section 13 — Direct Marketing)
• Customer support: responding to enquiries, complaints, moderation appeals, and news submission queries in a timely manner

Security and Service Improvement

• Security and fraud prevention: detecting, investigating, and preventing fraud, abuse, unauthorised access, and harmful activity on the Portal
• Analytics and improvement: analysing usage patterns across all Portal features — including banner ad performance, social media reach, and news readership — to improve the design, functionality, and content of the Portal

7.1 Who We May Share Your Information With

We may disclose your personal information to the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: third-party payment gateway providers processing advertising and booking fees on our behalf, subject to their privacy policies and PCI-DSS compliance obligations
• IT and hosting providers: cloud hosting, database management, content delivery, and cybersecurity providers who store and secure Portal data on our behalf under binding data processing agreements
• Email and communication platforms: services used to deliver account notifications, newsletters, and support correspondence
• Social media platforms: where you have provided written consent for your content to be promoted, we may share your approved advertising creative, event details, or campaign information with Meta (Facebook/Instagram), LinkedIn, or other agreed platforms. This sharing is limited to the content needed to run the promotion and is subject to those platforms' own privacy policies
• Analytics providers: web analytics and advertising performance platforms such as Google Analytics and Meta Business Suite, which may receive de-identified or aggregated usage data to help us understand Portal and campaign performance
• Legal and regulatory bodies: Australian government agencies, courts, law enforcement, and regulators where disclosure is required by law, court order, or to protect our legal rights and the safety of users
• Professional advisors: lawyers, accountants, and auditors who require access to information in providing services to us, under binding confidentiality obligations

7.2 What We Will Never Do

• Sell, rent, trade, or otherwise transfer your personal information to any third party for their own marketing or commercial purposes
• Share your personal information with overseas parties for marketing purposes without your explicit prior consent
• Disclose donor information to third parties without the donor's consent, except where required by law or to process the donation
• Share a news contributor's personal details (other than their organisation name as published) without their consent
• Disclose your personal information to other Advertisers or Portal users without your consent, except where your contact details are included in a published listing at your own direction

7.3 Overseas Disclosure

Some of our technology and social media partners may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers are subject to privacy obligations equivalent to the Australian Privacy Principles under APP 8, or we obtain your explicit consent. We will not disclose personal information to an overseas recipient unless one of these conditions is satisfied.

Key overseas partners may include Google (Analytics, Google Ads), Meta (Facebook, Instagram), and cloud infrastructure providers. You may review their privacy practices via their respective privacy policies.

8.1 Where Your Data Is Stored

Your personal information is stored on secure servers located within Australia, or with overseas providers who are contractually bound to maintain privacy protections equivalent to the Australian Privacy Principles. We preference Australian-based storage wherever practicable and commercially reasonable.

8.2 Security Safeguards

Tasneem Group Pty Ltd implements the following technical and organisational security measures:

• Secure HTTPS/TLS encryption for all data transmitted between your device and the Portal
• Encrypted storage of account passwords using strong one-way hashing
• Role-based access controls and authentication for all administrative personnel
• Secure storage and access controls for banner advertisement creative files and social media ad assets
• PCI-DSS compliant third-party payment processing — we do not store credit card details on our servers
• Regular security monitoring, vulnerability assessments, and timely software patching
• Automated backups of all Portal data, including listings, event records, news articles, and donation campaign data
• Staff awareness of privacy obligations and secure data handling practices

While we take all reasonable precautions, no method of internet transmission or electronic storage is entirely secure. We encourage you to use a strong, unique password and to notify us immediately if you suspect any unauthorised access to your account.

8.3 Notifiable Data Breaches

In the event of an eligible data breach as defined under the Notifiable Data Breaches (NDB) scheme in Part IIIC of the Privacy Act 1988 (Cth), we will promptly assess and contain the breach, notify the Office of the Australian Information Commissioner (OAIC) and all affected individuals in accordance with our legal obligations, and take all necessary steps to prevent further harm.

10.1 Right of Access (APP 12)

You may request access to the personal information we hold about you. We will respond within 30 days and provide the information in a reasonable format. We may charge a small administrative fee where permitted. We may decline access in limited circumstances permitted by the APPs and will provide written reasons for any refusal.

10.2 Right of Correction (APP 13)

If you believe that personal information we hold is inaccurate, outdated, incomplete, irrelevant, or misleading, you may request a correction. We will take reasonable steps to correct it within 30 days, or notify you in writing if we decline.

10.3 Right to Withdraw Consent

Where we rely on your consent to process personal information — for example, for direct marketing communications or social media promotion of your content — you may withdraw consent at any time. Withdrawal does not affect the lawfulness of prior processing. You can unsubscribe from marketing emails via the unsubscribe link or by contacting us directly. To withdraw consent for social media promotion, please contact us at least 48 hours before a scheduled promotion.

10.4 Right to Complain (APP 1)

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you have the right to make a complaint. See Section 15 for our complaints process. If unsatisfied with our response, you may escalate to the Office of the Australian Information Commissioner (OAIC).

10.5 How to Exercise Your Rights

Contact our Privacy Officer using the details in Section 16. We will verify your identity before processing any request to protect your information from unauthorised access.

12.1 What Are Cookies

Cookies are small text files placed on your device when you visit the Portal. We also use related technologies including web beacons, pixel tags, conversion tracking scripts, and social media pixels. These technologies help us operate the Portal, measure the effectiveness of advertisements and social media promotions, and improve the user experience.

12.2 Types of Technologies We Use

• Essential Cookies: strictly necessary for the Portal to function, including account login, session management, and security protections. These cannot be disabled without impairing Portal functionality.
• Functional Cookies: remember your preferences and settings, such as language selection and previously viewed categories.
• Analytics Cookies: collect aggregated, de-identified data about how users navigate the Portal, which pages are most visited, and how long users spend on content. We use tools such as Google Analytics for this purpose.
• Advertising and Conversion Pixels: used to measure the performance of banner advertisements and social media promotions. For example, Meta Pixel may be used to track conversions from Facebook and Instagram advertisements. This data helps Advertisers understand the reach and effectiveness of their promotions. These pixels are used only for agreed advertising placements and with appropriate disclosure.
• Marketing Cookies: used only with your explicit consent, to display relevant Portal content or advertisements to you on other platforms. You may withdraw consent at any time.

12.3 Managing Cookies

You may control cookies through your browser settings. Most browsers allow you to refuse or delete cookies and to receive alerts when they are set. Disabling certain cookies may impair some Portal features. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout and manage Meta advertising preferences via your Facebook account settings.

15.1 How to Lodge a Complaint

Submit your complaint in writing to our Privacy Officer using the contact details in Section 16. Please include:

• Your full name and contact information
• A clear description of your privacy concern or the alleged breach
• Relevant dates, correspondence, or supporting documentation

15.2 Our Response Process

We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 business days. Where additional investigation time is required, we will advise you of the expected timeframe in writing.

15.3 Escalation to the OAIC

If you are not satisfied with our response, or if we have not responded within 30 business days, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):