Terms and Conditions of Use

2.1 Advertising Listing Categories

• Services: Islamic and community services, consulting, halal catering, professional services, and Muslim-owned service businesses
• Islamic Courses and Education: Quranic classes, Islamic schools, madrasas, seminars, short courses, and workshops
• Shops and Businesses: halal food retailers, Islamic bookshops, modest clothing, Muslim-owned e-commerce, and Shariah-compliant businesses
• Islamic Events: conferences, lectures, fundraising dinners, Eid celebrations, community gatherings, Islamic exhibitions, and other halal events
• Donations and Fundraising: zakat and sadaqah collection, waqf initiatives, charitable campaigns, and disaster relief drives by verified Islamic charitable organisations
• Jobs and Employment: vacancies, volunteer opportunities, and careers within Muslim organisations and halal industries

2.2 Banner and Featured Advertisements

The Portal offers premium banner advertising placements and featured listing positions on the homepage, category pages, search results pages, and other designated advertising zones. Banner advertisements are sold to Shariah-compliant organisations and businesses and are subject to the same content standards as all other Portal content.

2.3 Social Media Advertising

With the explicit prior written consent of the advertising organisation, the Portal may promote approved listings, events, campaigns, and news through The Believers' official social media accounts on platforms including Facebook, Instagram, LinkedIn, and other agreed channels. All social media promotions are subject to the terms of the relevant social media platform, these Terms, and our Privacy Policy.

2.4 Community News and Current Affairs

The Portal publishes community news, announcements, and current affairs relevant to the Muslim community in Australia and globally, submitted by Muslim organisations and verified news contributors. News content is published at the Company's sole discretion following review. All published news must comply with Islamic law and Australian media law, including defamation laws. The Portal does not endorse the views expressed in community news articles and may publish appropriate disclaimers.

3.1 Eligibility

To use the Portal as an Advertiser, Contributor, or registered user, you must:

• Be at least 18 years of age or the legal age of majority in your Australian state or territory
• Be a registered legal entity, incorporated association, business, or individual operating lawfully in Australia
• Have the legal authority to enter into these Terms on behalf of any organisation you represent
• Ensure that all activities you conduct on the Portal are consistent with Islamic principles and applicable Australian law

3.2 Account Registration

Advertisers, news contributors, and event organisers must create an account to submit and manage content on the Portal. You agree to:

• Provide accurate, complete, and up-to-date registration information at all times
• Maintain the confidentiality of your login credentials and not share them with unauthorised persons
• Notify us immediately of any suspected unauthorised access to your account
• Accept full responsibility for all activities conducted through your account

The Company reserves the right to refuse registration or suspend and terminate any account at our sole discretion if these Terms are breached or if registration information is found to be false, misleading, or incomplete.

4.1 General Accuracy and Legality

• All content must be truthful, accurate, current, and not misleading or deceptive
• Content must comply with all applicable Australian laws including the Australian Consumer Law (ACL), the Competition and Consumer Act 2010 (Cth), the Spam Act 2003 (Cth), and the Australian Privacy Principles
• Content must not infringe the copyright, trademark, or other intellectual property rights of any third party
• Content must be submitted in English or Arabic, or both

4.2 Islamic Content Standards — Core Principles

As an Islamic-focused platform, The Believers holds ALL submitted content to strict Islamic ethical standards. The following are absolutely and expressly prohibited across all content channels:

• Content that promotes, facilitates, depicts, or implies haram (prohibited) activities, products, or services of any kind
• Advertising or promotion of alcohol, tobacco, pork or pork-derived products, gambling or games of chance, interest-based (riba) financial products, lottery, or inappropriate entertainment
• Immodest, sexually explicit, suggestive, or indecent imagery, language, or themes
• Content that disrespects, mocks, or disparages Allah (SWT), the Prophet Muhammad (PBUH), Islamic teachings, the Quran, the Sunnah, respected Islamic scholars, or the Muslim community
• Content promoting extremist ideologies, violent jihad, terrorism, sectarian hatred, takfir, or any ideology that incites violence or division within the Muslim community
• Content promoting bid'ah (religious innovation) that contradicts established Islamic scholarly consensus
• Misleading or unsubstantiated claims that products, services, events, or causes are 'Halal', 'Islamic', or 'Shariah-compliant' without adequate basis or required certification
• Content that conflicts with Islamic law (Shariah) as determined by the Company in its reasonable assessment

The Company's determination that content conflicts with Islamic law or these content standards is final. We encourage Advertisers and Contributors with questions about Islamic content compliance to contact us before submitting.

5.1 Services

Advertisers must clearly identify the nature of the service, geographic coverage within Australia, applicable fees or pricing, and any professional qualifications, licences, or registrations required by law. Islamic marriage celebrants must hold current civil celebrant registration with the Attorney-General's Department. Service providers must not misrepresent their qualifications or scope.

5.2 Islamic Courses and Education

Listings must accurately describe the course name and content, the qualifications and credentials of instructors, the course duration and mode of delivery (in-person, online, or hybrid), all applicable fees, and any prerequisites. Organisations offering nationally recognised or accredited qualifications must state their registration with the Australian Skills Quality Authority (ASQA) or the relevant state/territory authority. Quranic and Islamic studies instructors should clearly identify their scholarly background.

5.3 Shops and Businesses

Businesses advertising food, consumables, or personal care products as 'Halal' must hold current Halal certification from a recognised Australian Halal certification body and must be able to provide certification details upon request by the Company or a user. All product claims must comply with the Australian Consumer Law regarding accuracy, pricing, and consumer rights. Businesses must not advertise products that are haram or of doubtful (mashbooh) status without clear disclosure.

5.4 Islamic Events

Event listings must accurately state the event name, date, time, location (or online platform details), organiser name and contact details, a clear description of the event purpose and programme, ticketing arrangements and costs if applicable, and any age restrictions or entry requirements. Events must be lawful under Australian law and compliant with Islamic principles. Events that involve gender-mixed settings contrary to Islamic modesty norms must not be misrepresented as 'Islamic' or 'Shariah-compliant'. The Company reserves the right to request further details about event programmes before approving an event listing.

5.5 Donations and Fundraising

Organisations collecting charitable donations, zakat, sadaqah, or waqf contributions must:

• Be registered with the Australian Charities and Not-for-profits Commission (ACNC) or qualify as an exempt religious institution under applicable law, and provide their ACNC registration number upon request
• Comply with all applicable state and territory fundraising legislation and the ACNC governance standards
• Clearly state in their listing the specific purpose of the donation campaign, the intended beneficiaries, the fundraising target, the campaign closing date, and the name and contact details of the responsible organisation
• Ensure that all representations about how funds will be used are accurate and verifiable
• Provide donation receipts where required under Australian taxation law for deductible gift recipient (DGR) donations
• Not collect funds for individuals or causes that involve haram activities, including interest-bearing debt repayment or non-Islamic uses

The Company does not act as a trustee, custodian, or manager of any donated funds. All fundraising obligations remain the responsibility of the organising entity. The Company may remove any donation listing at any time if concerns arise about the legitimacy or compliance of the campaign.

5.6 Jobs and Employment

Job listings must comply with the Fair Work Act 2009 (Cth), the National Employment Standards, and all applicable state and territory anti-discrimination legislation. Listings must not discriminate on the basis of race, sex, pregnancy, age, disability, sexual orientation, or other protected characteristics under applicable law, except where a genuine occupational requirement is established and documented. All advertised remuneration must meet or exceed the applicable National Minimum Wage and relevant modern award rates. Job listings must accurately describe the role, responsibilities, working conditions, remuneration, and the employing organisation.

6.1 Eligibility for Banner and Featured Placements

Banner advertisements and featured listing placements are available exclusively to organisations and businesses whose activities, products, and services are fully consistent with Islamic law. The Company reserves the right to decline any banner booking from an entity whose activities are deemed incompatible with the Portal's Islamic values, regardless of payment.

6.2 Technical Specifications

All banner advertisement creative files must meet the technical specifications published on the Portal's advertising page from time to time, including file format, dimensions, file size limits, and animation restrictions. The Company may request revisions to creative files to meet these specifications before a banner placement is published. Non-compliant files will not be published, and refunds will not be issued for delays caused by non-compliance.

6.3 Content Requirements for Banners

All banner content is subject to the universal Islamic content standards in Section 4 and the general content accuracy requirements. In addition:

• Banners must not use deceptive visual techniques, misleading calls to action, flashing imagery that could cause discomfort, or content designed to resemble system alerts or notifications
• Banners advertising businesses or services must clearly identify the advertiser
• Banners must not link to external websites that contain haram content, even if the banner itself is compliant

6.4 Campaign Management and Cancellation

Banner advertisement placements are booked for agreed campaign periods. Cancellation of a confirmed banner booking before the campaign start date may be subject to a cancellation fee. No refund will be issued for a banner campaign that has commenced unless the Portal is unable to display the advertisement due to a verified technical failure on the Company's part.

7.1 Consent Requirement

The Company will only promote an Advertiser's content, event, campaign, or news item through The Believers' official social media accounts (including Facebook, Instagram, LinkedIn, and other agreed platforms) upon receipt of the Advertiser's explicit prior written consent. Consent must specify the content to be promoted, the platform(s) on which promotion will occur, and the agreed promotion period. The Company will not promote content on social media without this consent.

7.2 Content Approval for Social Media

All content intended for social media promotion must be submitted to the Company for review and approval before scheduling. The Company reserves the right to decline, edit, or modify social media promotional content to ensure compliance with:

• The Islamic content standards in Section 4
• The advertising policies and community standards of the relevant social media platform
• The Australian Consumer Law and applicable advertising regulations
• The Company's own editorial standards and community guidelines

7.3 Platform Terms and Third-Party Policies

Social media promotions are subject to the terms and conditions and advertising policies of the relevant platform (e.g., Meta's Advertising Standards, LinkedIn's Advertising Policies). The Company is not liable for the rejection, removal, or restricted reach of social media advertisements by third-party platforms. Advertising fees paid for social media promotions will not be refunded solely on the basis of a platform's restriction or removal of content.

7.4 Withdrawal of Social Media Consent

An Advertiser may withdraw consent for social media promotion at any time by providing written notice to the Company at least 48 hours before the scheduled promotion date. Where promotion has already commenced, the Company will take reasonable steps to cease promotion promptly but cannot guarantee immediate removal from all platforms due to platform scheduling constraints.

8.1 Submission and Editorial Standards

Muslim organisations may submit community news, announcements, and current affairs articles for publication on the Portal. All news submissions are subject to editorial review. By submitting news content, the contributing organisation:

• Warrants that the content is factually accurate and substantiated at the time of submission
• Warrants that the content is the original work of the submitting organisation or that the organisation holds all necessary rights and permissions to submit it
• Confirms that the content complies with Islamic law and does not conflict with Shariah principles
• Confirms that the content does not defame any individual, organisation, or community group
• Grants the Company a non-exclusive, royalty-free licence to publish, display, and distribute the content on the Portal and, where consented, on The Believers' social media channels

8.2 Islamic Compliance for News Content

The Portal will not publish news content that:

• Promotes or glorifies haram activities, organisations, or individuals whose conduct is contrary to Islamic law
• Contains material that is disrespectful to Allah (SWT), the Prophet Muhammad (PBUH), Islamic scholars, or the Muslim community
• Promotes sectarian division, extremist ideologies, or content that could incite animosity within the Muslim community
• Presents speculation, rumour, or unverified claims as established fact
• Reproduces content from unreliable or non-Islamic sources in a manner that endorses that content

8.3 Editorial Discretion and Disclaimer

The Company reserves the sole right to accept, reject, edit (with notice to the contributor), or remove any news content at any time and for any reason. Publication of news content does not constitute the Company's endorsement of the views, opinions, or information expressed. The Company will publish an appropriate disclaimer on news articles where the views expressed are those of the contributing organisation and not the Company.

8.4 News Contributor's Liability

The contributing organisation remains solely responsible for the accuracy, legality, and Islamic compliance of all content it submits. The Company shall not be liable for any claim, loss, or damage arising from news content submitted by a third-party organisation, and the contributing organisation agrees to indemnify the Company against any such claims.

8.5 Correction and Retraction

If a news article is found to be inaccurate after publication, the contributing organisation must notify the Company immediately. The Company will take reasonable steps to correct or retract inaccurate content promptly. Persistent submission of inaccurate content may result in suspension of a contributor's news submission privileges.

10.1 Advertising Fees

Certain services on the Portal — including featured listings, banner placements, social media promotions, and premium event listings — are subject to fees as published on the Portal's pricing page. All fees are quoted in Australian Dollars (AUD) inclusive of Goods and Services Tax (GST) where applicable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

10.2 Payment Terms

Payment for paid listings and placements is required in advance and in full before content is published. Accepted payment methods are specified on the Portal. All transactions are processed through a secure third-party payment gateway. The Company does not store credit card details on its servers.

10.3 Tax Invoices

The Company will issue a valid Australian tax invoice for all payments made by registered organisations. Invoices will be emailed to the billing address provided at the time of payment.

10.4 Refund Policy

Refunds may be considered at the Company's discretion in the following circumstances:

• Content was incorrectly declined due to a verified error by the Company
• A significant Portal outage prevented content from being displayed for the full paid period
• A banner campaign cannot be delivered due to a verified technical failure on the Company's part

Refunds will not be issued for content declined or removed due to a breach of these Terms, Islamic content standards, or applicable law. Social media advertising fees will not be refunded solely due to a third-party platform's restriction on the content. All refund requests must be submitted in writing within 14 days of the relevant charge. Our refund practices are subject to consumer guarantees under the Australian Consumer Law, which cannot be excluded.

10.5 Islamic Finance Acknowledgement

In recognition of the Islamic prohibition on riba (interest), the Company does not charge interest on overdue accounts. However, unpaid fees may result in suspension or removal of active content and termination of the relevant account without further notice.

11.1 Advertiser and Contributor Content

Advertisers and Contributors retain ownership of the content they submit to the Portal. By submitting any content — including listings, banners, event details, news articles, social media creative, or donation campaign materials — you grant the Company a non-exclusive, royalty-free, revocable licence to display, reproduce, distribute, and promote your content on the Portal and through The Believers' official social media channels for the agreed period.

For news content, the licence includes the right to display the article for as long as it remains on the Portal and to archive it in accordance with the Company's data retention practices.

11.2 Platform Intellectual Property

All intellectual property in the Portal — including the names 'The Believers' and 'the-believers.com.au', all logos, branding, website design, software, original editorial content created by the Company, and all other materials created by or for the Company — is owned by or exclusively licensed to Tasneem Group Pty Ltd. You must not copy, reproduce, distribute, or use any Portal intellectual property without prior written consent from the Company.

11.3 Third-Party Rights Warranty

You warrant that all content you submit is your own original work, or that you hold all necessary rights, licences, and permissions to submit it and to grant the licence described in clause 11.1, and that doing so will not infringe the intellectual property or other rights of any third party. You agree to indemnify the Company against any claims arising from third-party intellectual property infringement in your submitted content.

14.1 Platform Disclaimer

The Believers (operated by Tasneem Group Pty Ltd) provides advertising space, event listing services, news publication, and social media promotion as a facilitator and publisher. We do not independently verify all claims made in Advertiser or Contributor content, and we do not endorse the products, services, organisations, events, news views, or donation causes of Advertisers or Contributors. Users engage with Advertisers, event organisers, news contributors, and donation campaigns at their own risk.

In particular, the Company makes no representation or warranty that:

• Advertiser content is accurate, complete, current, or fit for any particular purpose
• Advertised products or services are genuinely halal, certified, or compliant with Islamic principles
• Islamic events will proceed as described or at all
• News articles are factually accurate or complete
• Charitable campaigns are legitimate or that donated funds will be applied as described
• Social media promotions will achieve any particular reach, engagement, or outcome on third-party platforms
• The Portal will be available uninterrupted, error-free, or free from harmful elements

14.2 Limitation of Liability

To the maximum extent permitted by applicable Australian law, the Company, its directors, moderators, staff, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Portal, any content on the Portal, or any social media promotion, including loss of profits, loss of data, or loss of business opportunity.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law.

14.3 News and Editorial Content Disclaimer

News and editorial content published on the Portal is the responsibility of the contributing organisation. The Company publishes community news as a platform service and is not the publisher or author of third-party news content for the purposes of Australian defamation law to the maximum extent permitted. The Company will promptly remove content upon receiving a valid legal takedown notice.

17.1 Content Complaints

If you believe that any content published on the Portal breaches these Terms, Islamic content standards, or Australian law, you may submit a written complaint to the Company using the contact details in Section 21. We will acknowledge complaints within 5 business days and aim to resolve them within 30 business days.

17.2 Disputes Between the Company and Advertisers/Contributors

Both parties agree to first attempt resolution through good-faith direct negotiation within 15 business days of written notice of the dispute. If unresolved, either party may refer the matter to an independent mediator agreed upon by both parties. If mediation fails, either party may pursue resolution through a court of competent jurisdiction in New South Wales.

This clause does not limit either party's right to seek urgent injunctive or other equitable relief from a court where necessary to protect its legitimate interests.

17.3 Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Both parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional guidelines published on the Portal, constitute the entire agreement between you and Tasneem Group Pty Ltd with respect to your use of the Portal and supersede all prior agreements, representations, and understandings.

20.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the remaining provisions.

20.3 Waiver

A failure or delay by the Company to exercise any right under these Terms does not constitute a waiver of that right.

20.4 No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and the Company. Advertisers, Contributors, and users are independent parties.

20.5 Notices

All notices under these Terms shall be provided in writing via email with acknowledgement of receipt, or by registered post, to the contact details specified. Notices to the Company must be directed to the contact details in Section 21.